Shipping policy

Ladderstore ensures that deliveries take place as quickly as possible and we clearly state the lead time on each product. If an item is out of stock we will contact you to ensure that you are kept up to date with any extended delivery dates. We may offer you an alternative product if suitable or you will be able to cancel your order.

If your delivery is damaged during delivery please let us know within 24 hours of delivery. If the delivery looks obviously damaged please refuse the delivery.

Ladderstore shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party, arising directly or indirectly out of late or non-delivery of your order. Our liability is limited to refunding any surcharges you may have paid for services we are unable to fulfil. We advise that you should not arrange for contractors, fitters or workman who require the items in your order to attend site before your order has arrived and you have checked it thoroughly.

Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.
Please understand that items ordered and delivered, but refused at the point of delivery for reasons such as " too heavy", " too long", " too short" or "not suitable" will only be credited when the item is returned to us by our courier in an undamaged & saleable condition. The cost of the goods will then be credited in full, less the cost of return carriage to our warehouse. Please, therefore, check all sizes, weights & descriptions carefully prior to ordering.

Failed deliveries will be notified to you by the carrier who will advise you of the action require to re-deliver or arrange collection from their premises. If the product has to be returned to our warehouse, re-delivery will incur additional charges.

RETURNS POLICY

Ladderstore.com offers a 30 Day No Quibble Guarantee which operates over and above the 14 days stipulated by law (Consumer Rights Directive 2013) that most other retailers adhere to. Our 30-day no quibble guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and inadequate packaging within 30 days of the date you received the item. We will issue a refund minus any return and administrative costs dependent on the size and products ordered, this price will be quoted before any collection takes place. Made to order and bespoke products are not eligible for return, please check the dimensions of these products carefully and please get in touch should you have any queries. Please note: Refunds for returns can take up to 10 working days, as we need to inspect the item and complete the necessary paperwork upon its arrival back with us or our suppliers. We appreciate your patience and understanding.

Should a return go ahead we shall issue the refund to the same payment method to prevent fraudulent activities. 

To return an item we required photographs of the item that is to be returned in its original packaging alongside your order number. To start your return please complete our returns form online.