Ladderstore puts our customer at the heart of everything that we do and offer first-class service and quality access products at the best prices. If any problems occur we are here to ensure that they are resolved as quickly and effectively as possible.
We have tried to keep our terms and conditions as simple as possible and if you have any questions please call us on 01204 590232 or email us and we will happily clarify any points.
The Terms and Conditions do not affect your statutory rights as a consumer.
ORDERING
You may order from Ladderstore through many different channels. We accept orders through the website, by telephone or by fax. All orders must be paid for before dispatch unless you have a Business Credit Account with us.
All orders placed by you need to be checked and should they be incorrect you need to inform us as soon as possible. If you make any mistakes whilst inputting your order through the website you will be liable for any redelivery fees.
We reserve the right to amend product specification and to update product description from time to time. Whilst every endeavour is made to ensure accuracy, we can accept no liability for any detail discrepancy.
Bespoke Orders: If a technical drawing is created and the order is then cancelled there may be a charge. This fee comes directly from our suppliers
PRICE AND PAYMENT
Prices are shown both excluding VAT and including VAT. The VAT will be charged at the UK rate. A full VAT invoice will be emailed out to you on completion of your order. Please check your inbox for this invoice as we do not send them by post.
At Ladderstore we try to make sure that all our prices and details are correct. Occasionally errors may happen and in this case, we will contact you before we ship your order. Promotional codes are on occasion available on our website or through specific promotional periods, all discount / promotional codes and offers must be used at the time of placing an order, no refunds will be given for promotional codes after the sale has been completed and processed.
Ladderstore accepts most credit and debit cards. You will be contacted if we find the card or address details to be incorrect.
We also accept payment by Paypal, BACS and personal cheques. In all cases, orders will not be processed until funds have cleared through our bank.
All orders placed by you are subject to acceptance by Ladderstore.
Where payment for Business Credit Accounts has not been made within the agreed time specified Ladderstore reserves the right to charge 8% plus the Bank of England base rate for business to business transactions.
CREDIT CARD SECURITY
Ladderstore takes online security extremely seriously and has taken steps to ensure that your payment information is processed confidentially and accurately.
We are enrolled in the Verified by Visa and Mastercard SecureCode card protection systems for your protection as well as ours. You will be asked to complete your security details at the end of each transaction. If you are not enrolled please click the appropriate button.
DELIVERY
Ladderstore ensures that deliveries take place as quickly as possible and we clearly state the lead time on each product. If an item is out of stock we will contact you to ensure that you are kept up to date with any extended delivery dates. We may offer you an alternative product if suitable or you will be able to cancel your order.
Delivery options on our website are as follows:
FREE DELIVERY
2-3 working day delivery after shipping date to Mainland UK, between 9am - 5.30pm. Please see product for shipping date. Some products are excluded from this delivery option.
STANDARD DELIVERY
Standard 1-3 working day delivery after the shipping date, between 9am-5.30pm. Please see product for shipping date.
GUARANTEED NEXT DAY DELIVERY
All orders placed before 12pm Monday to Thursday will be shipped the same day for delivery the following working day.
Orders made before 12pm on Friday will be delivered on Monday and orders made after 12pm on a Friday will be delivered Tuesday.
Please Note: Some couriers cannot guarantee a next day service. In the unlikely event this is missed we will refund the next day delivery cost and deliver your item as soon as possible.
If your delivery is damaged during delivery please let us know within 24 hours of delivery. If the delivery looks obviously damaged please refuse the delivery.
Ladderstore shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party, arising directly or indirectly out of late or non-delivery of your order. Our liability is limited to refunding any surcharges you may have paid for services we are unable to fulfil. We advise that you should not arrange for contractors, fitters or workman who require the items in your order to attend site before your order has arrived and you have checked it thoroughly.
Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.
Please understand that items ordered and delivered, but refused at the point of delivery for reasons such as " too heavy", " too long", " too short" or "not suitable" will only be credited when the item is returned to us by our courier in an undamaged & sale-able condition. The cost of the goods will then be credited in full, less the cost of return carriage to our warehouse. Please, therefore, check all sizes, weights & descriptions carefully prior to ordering.
Failed deliveries will be notified to you by the carrier who will advise you of the action require to re-deliver or arrange collection from their premises. If the product has to be returned to our warehouse, re-delivery will incur additional charges.
RETURNS POLICY
Ladderstore.com offers a 30 Day No Quibble Guarantee which operates over and above the 14 days stipulated by law (Consumer Rights Directive 2013) that most other retailers adhere to. Our 30-day no quibble guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and inadequate packaging within 30 days of the date you received the item. We will issue a refund minus any return and administrative costs dependent on the size and products ordered, this price will be quoted before any collection takes place. Made to order and bespoke products are not eligible for return, please check the dimensions of these products carefully and please get in touch should you have any queries.
Should a return go ahead we shall issue the refund to the same payment method to prevent fraudulent activities.
To return an item we required photographs of the item that is to be returned in its original packaging alongside your order number. To start your return please complete our returns form online.